PYXIS+ Survey Results

In July, PYXIS+ your one-stop gateway to discovery was introduced. Here is a summary report of what you thought of PYXIS+ from the survey done in October.
For the question: “How would you rate your overall satisfaction with PYXIS+?”, the sum of Very Satisfied and Satisfied ratings in October was 81% compared to 68% in January when a similar survey was carried out to measure satisfaction with the digital library. This shows that satisfaction has improved.
Rating \ Percentage | Jan-12 | Oct-12 |
|---|---|---|
Very satisfied | 11.4 | 19.7 |
Satisfied | 56.8 | 61.0 |
Somewhat satisfied | 29.5 | 14.4 |
Not satisfied | 2.3 | 4.8 |

For the question: “From starting your search to actually finding what you need, how easy is the process?”, the sum of Very Easy and Easy rating in October was 61% compared to 48% in January. This shows that PYXIS+ has made searching easier.
Rating \ Percentage | Jan-12 | Oct-12 |
|---|---|---|
Very easy | 4.5 | 14.4 |
Easy | 43.2 | 46.1 |
Somewhat easy | 42.0 | 28.7 |
Not easy | 10.2 | 10.8 |

For the question: “How well does PYXIS+ satisfy your need to find articles, journals, books and other materials from one search box?”, the sum of Very Satisfied and Satisfied ratings was 76%.
Rating \ Percentage | Oct-12 |
|---|---|
Very satisfied | 22.7 |
Satisfied | 53.4 |
Somewhat satisfied | 17.2 |
Not satisfied | 6.7 |
There was a total of 436 respondents. The survey respondents comprises 51% 1st year undergraduates, 39% 2nd to 4th year undergraduates, 4% postgraduates, 4% faculty, 2% research and administrative staff.
From the comments and feedback given in the survey, these changes will be made to PYXIS+:
- PYXIS+ leads to sources that we do not have access or the full text. Action: The Library will limit the PYXIS+ search to sources that we have access so that users see these sources first. Users will have the option to extend the search to those without full text if desired.
- PYXIS+ was slow. Action: The Library has given the feedback to the vendor and they have implemented global virtual servers to improve response times.
Thank you for your responses to the survey on PYXIS+.
Last updated on 20 Nov 2012.


