PYXIS+ Survey Results

20 Nov 2012
A summary report from the survey done in October 2012

In July, PYXIS+ your one-stop gateway to discovery was introduced. Here is a summary report of what you thought of PYXIS+ from the survey done in October.

 

For the question: “How would you rate your overall satisfaction with PYXIS+?”, the sum of Very Satisfied and Satisfied ratings in October was 81% compared to 68% in January when a similar survey was carried out to measure satisfaction with the digital library. This shows that satisfaction has improved.

Rating \ Percentage

Jan-12

Oct-12

Very satisfied

11.4

19.7

Satisfied

56.8

61.0

Somewhat satisfied

29.5

14.4

Not satisfied

2.3

4.8

 

For the question: “From starting your search to actually finding what you need, how easy is the process?”, the sum of Very Easy and Easy rating in October was 61% compared to 48% in January. This shows that PYXIS+ has made searching easier.

Rating \ Percentage

Jan-12

Oct-12

Very easy

4.5

14.4

Easy

43.2

46.1

Somewhat easy

42.0

28.7

Not easy

10.2

10.8

 

For the question: “How well does PYXIS+ satisfy your need to find articles, journals, books and other materials from one search box?”, the sum of Very Satisfied and Satisfied ratings was 76%.

Rating \ Percentage

Oct-12

Very satisfied

22.7

Satisfied

53.4

Somewhat satisfied

17.2

Not satisfied

6.7

 

There was a total of 436 respondents. The survey respondents comprises 51% 1st year undergraduates, 39% 2nd to 4th year undergraduates, 4% postgraduates, 4% faculty, 2% research and administrative staff.

 

From the comments and feedback given in the survey, these changes will be made to PYXIS+:

  1. PYXIS+ leads to sources that we do not have access or the full text. Action: The Library will limit the PYXIS+ search to sources that we have access so that users see these sources first. Users will have the option to extend the search to those without full text if desired.
  2. PYXIS+ was slow. Action: The Library has given the feedback to the vendor and they have implemented global virtual servers to improve response times.

Thank you for your responses to the survey on PYXIS+.

Last updated on 20 Nov 2012.