There were 2,143 respondents to the survey which is approximately 24% of the SMU community.
Key Results:
- Overall the library improved in most areas from 2013 to 2015. The library also performed well when benchmarked against other academic libraries. SMU exceeds the desired levels of service in most areas as compared to ARL libraries and other university libraries who participated in LibQUAL in 2015.
- In 2013, the library performed above average for service. This area further improved in 2015. Users felt library staff were polite, willing to help, dependable and knowledgeable.
- The LibQUAL survey in 2013 identified space as an issue. Since then the library has expanded a lot of effort in this area particularly on renovation. The results show that in 2015, the aspect of library space has improved substantially.
- With reference to information control, the ability to easily access electronic resources from home or office was identified as both an important factor as well as an area where some improvements can be made. Some users also commented that the search engine and website navigation can be improved.