Every two years, SMU Libraries conducts a comprehensive survey in which the SMU community has the opportunity to rate various aspects of our services. The survey provides SMU Libraries with input to help enhance existing services and to anticipate the emerging needs of SMU community.
The most recent library survey was conducted from 6 - 20 March 2024.
Library service quality survey results for 2024
It is important that the Libraries understand the needs and expectations of the SMU community. The findings shall inform the Libraries in enhancing services and resources that best meet your needs.
Key Findings
Half the respondents indicated they would recommend SMU library services to their peers. While significant improvements were noted in the library's learning spaces, there is still room for further enhancement.
Planned Actions
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Enhanced Study and Group Work Areas
- Level 4 Quiet Zone: During exam periods, we’re designating Level 4 as a quiet zone to give you a peaceful environment for studying.
- Booking Review: We are reviewing the blackout periods for event space bookings to ensure better access when needed.
Facility Upgrades for a Better Experience
Several upgrades are in progress to improve the library experience:- Live Occupancy Heatmap: People-counter sensors will be installed to provide real-time occupancy updates, helping users find less crowded areas.
- Refurbished Study Spaces: Project rooms and study booths will be revamped with built-in HDMI cables and freshly varnished tabletops for a more comfortable environment.
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Commitment to a Welcoming Environment
The Libraries will continue working closely with the Office of Campus Infrastructure and Services (OCIS) to address concerns promptly, ensuring a clean and inviting space for all.
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Workshops tailored for researchers and PhD students
Recognising the need for more tailored research support, the Libraries are collaborating with the SMU Researcher Club and other partners to offer specialised workshops for researchers and PhD students, addressing specific academic areas.
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New Initiatives
Exciting changes are also on the horizon:- Relaxation Area: We’re creating a dedicated relaxation area with comfy seating and cozy lighting, perfect for unwinding between study sessions.
- Redesigned Learning Spaces: Level 2 is getting a makeover (hopefully soon!) to provide student-centric services, ensuring you have access to everything you need throughout your academic journey.
Selected Comments:
- SMU library has a wealth of online resources that really helps me as an academic. I can almost always (99.5%) get the papers I need, including newly released papers my peers in NUS/NTU do not have access to, so I think the library is doing an amazing job! :)
- The addition of monitors in lvl3 is good but more monitors would be great!
- I like more open spaces like on lks library level 5, i think its important for students to be able to take a breather in nature.
The Libraries shall continue to look into the comments to identify further improvement opportunities while being thoughtful about sustainability in the coming months.
We greatly appreciate your feedback. Thank you for taking the time to share with us how we are doing as well as working with the library staff to enhance the quality of our resources and services.
View the Full Report.