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Library Heard You

11 Apr 2018

Dear SMU Community,

Thank you for participating in the Be Heard Library Survey (Feb 2018). The objective of the biannual Library Survey is to better understand the needs, expectations, and priorities of the SMU Community. The findings shall inform the Library in enhancing services and resources that best meet your needs. It is for this reason that the Library undertook the Service Quality Surveys in 2013, 2015 and 2018.

The 2018 results indicated that overall the Library had performed well, and scored above median when benchmarked against other academic institutions, especially in the area of library services, such as assistance from library staff, answers to enquiries, library workshops, and self-services.

Two areas were identified for improvement. The learning spaces, both for individual and group study, and facilities, specifically printing and scanning in both Li Ka Shing and Kwa Geok Choo Law Libraries.

Learning space improvements are currently underway, new study carrels will be placed on Level 4 of Li Ka Shing Library after April. SMU Libraries shall continue to look into these areas and analyse the comments to identify further improvement opportunities while being thoughtful about sustainability in the coming months.

Please refer to the Library website for a detailed report of the survey results. We greatly appreciate your feedback. Thank you for taking the time to tell us how we are doing and working with the library staff to enhance the quality of our resources and services.

Last updated on 11 Apr 2018 .