It Doesn't Have to be Difficult: Resolving Conflicts at Work
20 September 2024, Friday, 10 AM - 11 AM
Li Ka Shing Library, Hive, Level 2
Conflicts at work are inevitable. Competing interests, clashing personalities, generational differences, hybrid work, limited time and resources — all can lead to disagreements and strained relationships. So how do you approach those disagreements in a professional and productive way that ideally improves your work and your relationships?
In this talk, Harvard Business Review author and podcast host Amy Gallo combines management research and practical insights to provide a straightforward process for navigating tense interactions, whether it’s a conversation about differing work styles, an offensive comment made by a coworker, or something else. She will share how to:
- Understand the most common causes of conflict and your default reaction to conflict
- Assess your options for addressing a disagreement
- Engage in difficult conversations with empathy and compassion
- Develop a collaborative resolution
About the Speaker
Amy Gallo is a workplace expert who writes and speaks about gender, interpersonal dynamics, difficult conversations, feedback, and effective communication. She is the author of Getting Along: How to Work with Anyone (Even Difficult People) and the HBR Guide to Dealing with Conflict, as well as hundreds of articles for Harvard Business Review. For the past three years, Amy has co-hosted HBR’s popular Women at Work podcast, which examines the struggles and successes of women in the workplace. She is frequently sought out by media outlets for her perspective on workplace dynamics, conflict, and difficult conversations. Her advice has been featured in The New York Times, Fast Company, Marketplace, and The Austin American-Statesman, as well as on WNYC, the BBC, and ABC (Australian Broadcasting Corporation).
Programme
Time (SGT)
10:00 AM - 10:05 AM
Opening Remarks
Shameem Nilofar
University Librarian, Singapore Management University (SMU)
10:05 AM - 10:45 AM
It Doesn't Have to be Difficult: Resolving Conflicts at Work
Amy Gallo
Harvard Business Review author and podcast host
10:45 AM - 11:00 AM
Q&A
Sponsor
