There were 1,994 respondents to the survey which is approximately 24% of the SMU community.
Key Results:
- Overall the Library performed well when benchmarked against other academic institutions. SMU is close to meeting the desired levels of service as compared to American Research Libraries (ARL) and university libraries who participated in LibQUAL in 2012.
- The Library performed above average for Service. Users felt Library Staff were polite, willing to help, dependable and knowledgeable.
- The Library also performed well in terms of availability of resources. However there were requests for more lifestyle and fiction book titles, more journals, and improved access to online resources.
- In terms of space, the Library needs to increase the amount of seating space. It needs to work on creating more quiet space, improve the zoning on various activities in the Library and making it a more inviting and conducive environment for users.
- With reference to information control, library users expressed some difficulty in discovering resources, navigating the library website and accessing the resources off campus.