PYXIS+ Survey Results

In July, PYXIS+ your one-stop gateway to discovery was introduced. Here is a summary report of what you thought of PYXIS+ from the survey done in October.

For the question: “How would you rate your overall satisfaction with PYXIS+?”, the sum of Very Satisfied and Satisfied ratings in October was 81% compared to 68% in January when a similar survey was carried out to measure satisfaction with the digital library. This shows that satisfaction has improved.

For the question: “From starting your search to actually finding what you need, how easy is the process?”, the sum of Very Easy and Easy rating in October was 61% compared to 48% in January. This shows that PYXIS+ has made searching easier.

For the question: “How well does PYXIS+ satisfy your need to find articles, journals, books and other materials from one search box?”, the sum of Very Satisfied and Satisfied ratings was 76%.

There was a total of 436 respondents. The survey respondents comprises 51% 1st year undergraduates, 39% 2nd to 4^th year undergraduates, 4% postgraduates, 4% faculty, 2% research and administrative staff.

From the comments and feedback given in the survey, these changes will be made to PYXIS+:

1. PYXIS+ leads to sources that we do not have access or the full text. Action: The Library will limit the PYXIS+ search to sources that we have access so that users see these sources first. Users will have the option to extend the search to those without full text if desired.
2. PYXIS+ was slow. Action: The Library has given the feedback to the vendor and they have implemented global virtual servers to improve response times.

Thank you for your responses to the survey on PYXIS+.